Shipping
Standard shipping: 3-5 business days.
We offer free standard shipping in the contiguous U.S. states.
We currently don't ship to Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands.
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can visit our Returns Center to submit a return request. We charge $6.99 for the return shipping fee.
If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customercare@twefex.com.
